How do I start my training?
Open the how.fm app on the device provided or approved by your employer. Select your language and the course assigned to you. Depending on your site setup, you may be asked to identify yourself before starting or when you complete the training.
Do I need a personal email address?
No. Workers do not need a personal email address to start training. Access is configured by your employer and may be available on a shared tablet, a learning station, or an approved personal device.
I cannot access the right site or training
Ask your manager, trainer, or internal how.fm administrator to confirm that you are using the correct site access and that the course is assigned to your role or team. Do not send passwords or access codes through an unsecured message.
Why is a course missing?
First check that you selected the correct site and language. Then synchronize or restart the app. If the course still does not appear, your how.fm administrator should check that it is published, assigned to the correct audience, and available in your language.
Why is my language missing?
The available languages depend on the course versions published for your site. Ask your manager or trainer whether the required language has been released. how.fm supports 40+ languages, but each organization controls which versions are available for its content.
The app is not loading or synchronizing
Check that the device has an internet connection and that the how.fm app and operating system are up to date. Close and reopen the app. If the problem continues, note the device type, site, time, and any error message before contacting support.
I completed a course, but my record or certificate is missing
Make sure you completed every required step and knowledge check and identified yourself as requested. An authorized manager can then review the completion in the how.fm Skill Matrix, the dashboard for training records and certificates. If the record is still missing, contact your internal how.fm administrator or customer support.
